APPOINTMENTS AT THE PRACTICE
Please be aware that inline with national and local guidance the practice has suspended our face to face appointment booking to help prevent the spread of the coronavirus. All appointments with a GP will now first be a telephone consultation. The GP will call you and if they are able to solve your problem over the phone they will do so. If they need to see you they will give you a time and date to come to the practice. We kindly ask that all patients contact reception to book their appointment so that they can be appropriately triaged. We apologise for any inconvenience but kindly ask for your understanding at this time as these precautions are in place for yours, staff and other patients safety.
Please DO NOT COME TO THE PRACTICE if you are suffering from cold or flu like symptoms especially a NEW CONTINUOUS COUGH AND/OR A HIGH TEMPERATURE 37.8 DEGREES AND ABOVE. Please visit https://111.nhs.uk/service/covid-19 or call NHS 111 for advice.
To make an appointment, please call 0207 730 7030 or come to the surgery in person. You may also book online with SystmOnline - read more here
- You may be asked to give some details of your illness for prioritising in an emergency.
- If circumstances make it impossible for you to attend the surgery, please contact us as soon as you can and we can arrange for a home visit.
- If you wish to cancel your appointment, please let us know as soon as possible.
- If you are unwell and we are not open, please see the advice on our 'When we are closed' page here.
- Male and female doctors available. You can choose who you see.
If you think that your problem will take longer than the routine 10 minutes with a doctor (15 minutes with a nurse) to discuss, or you have several unrelated problems, please let the receptionist know so that a longer appointment may be made. Try to see the same doctor to follow-up on a particular problem.
Always remember to cancel an unwanted appointment as it may be needed by another patient.
Our practice is committed to providing a safe and comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is taken into account.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your GP or nurse may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.
We now offer bookable telephone appointments with a GP at specific times on Mondays and Wednesdays. If you feel that your healthcare issues can be dealt with over the telephone, then please request a telephone consultation. Telephone consultations may be particularly useful if you are busy or don't work locally and need simple medical advice or a follow-up, for example to discuss your medication or test results.
Telephone consultations last 5 minutes, so please make sure you are available at the designated time to take the call from the GP.
If you would like to speak to a doctor on other days of the week, the receptionists will let you know what time to ring back for a telephone consultation.
Sometimes we have medical students from Imperial College at the Practice as an important part of their training. We hope you will allow them to practice examinations under supervision, but you can of course ask them to leave if you prefer.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.